Terms of Service

1. Acceptance of Terms

Welcome to EstateOS. By accessing, browsing, or using our website estateos.net (the "Site"), booking a consultation, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (the "Terms"), as well as our Privacy Policy.

If you do not agree with any part of these Terms, you must immediately discontinue your use of the Site and our services. Your continued use of the Site constitutes your acceptance of any modifications or updates to these Terms.

These Terms constitute a legally binding agreement between you (the "User" or "Client") and EstateOS (the "Company," "we," "us," or "our"). If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Services Description

EstateOS provides business consultancy and software system solutions specifically designed for real estate agents and brokers operating in the Dubai off-plan market. Our services include, but are not limited to:

• Strategic Consultation Sessions: One-on-one diagnostic sessions to analyze your current business operations, identify growth opportunities, and develop customized strategies to scale your real estate business.
• Business System Implementation: Guidance on implementing CRM systems, automation tools, lead generation strategies, and operational workflows tailored to the real estate industry.
• Ongoing Support and Advisory: Continuous support, follow-up consultations, and strategic recommendations to help you achieve your business goals.
• Educational Resources: Access to training materials, case studies, best practices, and industry insights to enhance your knowledge and skills.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We are not liable for any modification, suspension, or discontinuation of our services.

3. Eligibility

Our services are intended for:

• Licensed real estate agents and brokers actively operating in Dubai or the United Arab Emirates.
• Individuals or entities engaged in off-plan property sales and related real estate activities.
• Business owners seeking to optimize their real estate operations and increase revenue.

By using our services, you represent and warrant that:

• You are at least 18 years of age or the age of legal majority in your jurisdiction.
• You have the legal capacity to enter into a binding contract.
• All information you provide to us is accurate, current, and complete.
• You will maintain the accuracy of such information and promptly update it as necessary.

4. Booking and Payment Terms

4.1 Consultation Booking

When you book a consultation through our website, you agree to:

• Provide accurate and complete contact information (name, email, phone number).
• Attend the scheduled consultation at the agreed-upon date and time via Google Meet or other specified communication platforms.
• Arrive prepared with relevant questions, business data, and any materials necessary for a productive session.

4.2 Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, you must notify us at least 24 hours in advance via email or through the booking system. Failure to provide adequate notice may result in forfeiture of your consultation session.

We reserve the right to cancel or reschedule consultations due to unforeseen circumstances, technical issues, or scheduling conflicts. In such cases, we will make reasonable efforts to notify you promptly and offer alternative scheduling options.

4.3 Payment Terms

Certain services may require payment or subscription fees. By purchasing or subscribing to our paid services, you agree to:

• Provide accurate payment information and authorize us to charge the applicable fees to your designated payment method.
• Pay all fees and charges incurred in connection with your use of our services, including applicable taxes.
• Acknowledge that all fees are non-refundable unless explicitly stated otherwise in a separate agreement or refund policy.

We reserve the right to change our pricing and fees at any time. Any price changes will be communicated to you in advance and will apply to future purchases or subscription renewals.

5. Intellectual Property Rights

All content, materials, strategies, methodologies, software code, designs, graphics, logos, trademarks, service marks, and other intellectual property available on the Site or provided through our services (collectively, the "Content") are the exclusive property of EstateOS or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You acknowledge and agree that:

• Ownership: EstateOS retains all rights, title, and interest in and to the Content. No ownership rights are transferred to you by accessing or using our services.
• Limited License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Content solely for your personal, non-commercial use in connection with the services we provide.
• Restrictions: You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content without our prior written consent, except as expressly permitted by these Terms or applicable law.
• Trademarks: "EstateOS" and all related names, logos, product and service names, designs, and slogans are trademarks of EstateOS or its affiliates. You may not use such marks without our prior written permission.

6. User Conduct and Prohibited Activities

By using our Site and services, you agree to comply with all applicable laws and regulations and to refrain from engaging in any prohibited activities, including but not limited to:

• Using our services for any unlawful, fraudulent, or malicious purpose.
• Impersonating any person or entity or falsely stating or misrepresenting your affiliation with any person or entity.
• Interfering with or disrupting the operation of the Site or the servers or networks used to make the Site available.
• Attempting to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site.
• Using any automated means (e.g., bots, scrapers, crawlers) to access the Site or collect data without our express written permission.
• Transmitting any viruses, malware, or other malicious code that may harm or disrupt our systems.
• Harassing, threatening, or abusing our staff, consultants, or other users.
• Sharing, reproducing, or distributing any proprietary content or strategies provided during consultations without our prior written consent.

We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, if you violate these Terms or engage in any prohibited conduct.

7. Disclaimer of Warranties

Your use of our Site and services is at your sole risk. The Site, services, and all content are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied, including but not limited to:

• No Warranty of Merchantability: We do not warrant that our services are fit for any particular purpose or will meet your specific business needs.
• No Warranty of Accuracy: While we strive to provide accurate and up-to-date information, we do not warrant that the content on the Site or the advice provided during consultations is complete, accurate, reliable, current, or error-free.
• No Warranty of Uninterrupted Service: We do not warrant that the Site will operate uninterrupted, be error-free, or that defects will be corrected. Technical issues, maintenance, or other factors may cause temporary disruptions.
• No Guarantee of Results: We do not guarantee that implementing our strategies, recommendations, or systems will result in increased revenue, business growth, or any specific financial outcome. Business success depends on numerous factors beyond our control, including market conditions, individual effort, execution, and external circumstances.
• Third-Party Services: Our services may integrate with or rely on third-party platforms (e.g., Cal.com, Google Meet, CRM systems). We are not responsible for the performance, availability, or security of these third-party services.

Consultancy Nature: Our services are consultative and advisory in nature. We provide strategic recommendations and guidance, but we do not take responsibility for the implementation, execution, or outcomes of any strategies you choose to adopt. You are solely responsible for evaluating the suitability of our advice for your specific business circumstances and for any decisions you make based on our recommendations.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. You may have other legal rights that vary by jurisdiction.

8. Limitation of Liability

In no event shall our total liability to you for all claims arising out of or related to these Terms or your use of our services exceed the amount you paid to us (if any) in the twelve (12) months preceding the event giving rise to the liability.

This limitation of liability applies whether the alleged liability is based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

You acknowledge and agree that:

• We are not responsible for any business losses, financial damages, or missed opportunities resulting from your implementation (or failure to implement) our recommendations.
• We are not liable for any damages caused by third-party services, platforms, or tools that we may recommend or integrate with.
• We are not responsible for any technical issues, data breaches, or security incidents affecting third-party platforms (e.g., Cal.com, Google Meet, CRM systems).
• We are not liable for any consequences arising from your reliance on any information, advice, or strategies provided during consultations or through our Site.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless EstateOS and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Site or services.
• Your violation of these Terms or any applicable laws or regulations.
• Your violation of any rights of a third party, including intellectual property rights.
• Any content or information you submit, post, or transmit through the Site.
• Any business decisions you make based on our consultations, recommendations, or strategies.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws applicable in the Emirate of Dubai, without regard to its conflict of law provisions.

10.2 Jurisdiction

Any legal action, suit, or proceeding arising out of or related to these Terms or your use of our services shall be brought exclusively in the courts of Dubai, United Arab Emirates. You irrevocably consent to the exclusive jurisdiction and venue of such courts.

10.3 Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at support@estateos.net. We are committed to working with you in good faith to resolve any issues amicably.

If a dispute cannot be resolved informally within thirty (30) days, either party may pursue formal legal action in accordance with the jurisdiction and venue provisions set forth above.

11. Confidentiality

During the course of our consultations and services, you may share confidential or proprietary business information with us, and we may share strategic insights, methodologies, or proprietary systems with you.

Both parties agree to:

• Maintain the confidentiality of any proprietary or sensitive information disclosed during consultations or through our services.
• Not disclose, reproduce, or distribute such information to any third party without prior written consent.
• Use the information solely for the purposes of the consultancy relationship and not for any other commercial purposes.

This confidentiality obligation does not apply to information that: (a) is publicly available or becomes publicly available through no fault of the receiving party; (b) was in the receiving party's possession prior to disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or court order.

12. Testimonials and Case Studies

By providing feedback, testimonials, reviews, or success stories about our services, you grant EstateOS a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, distribute, and display such content in any media or format for marketing, promotional, or educational purposes.

We may create anonymized or aggregated case studies based on the results and outcomes of our clients (with their consent). If you do not wish for your information or results to be used in this manner, please notify us in writing.

13. Termination

We reserve the right to terminate or suspend your access to our Site and services immediately, without prior notice or liability, for any reason, including but not limited to:

• Violation of these Terms.
• Fraudulent, abusive, or illegal activity.
• Non-payment of fees (if applicable).
• Any conduct that we deem harmful to our business, reputation, or other users.

Upon termination, your right to use the Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, and indemnification obligations.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published on the Site, constitute the entire agreement between you and EstateOS regarding your use of the Site and services, and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

16. Amendments to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. We will notify you of any material changes by posting the updated Terms on this page with a new "Last Updated" date.

Your continued use of the Site or services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically to stay informed of any updates.

17. Waiver

No waiver by EstateOS of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by EstateOS to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

EstateOS
Email: support@estateos.net
Website: estateos.net
Location: Dubai, United Arab Emirates